Frequently Asked Questions

1. What products do you sell?

We sell jerseys, teamwear, sports apparel, and related clothing items designed for fans, daily outfits, and sport-inspired style.

2. Where do you ship?

We ship to the United States, Europe, Australia, and the Rest of the World, subject to carrier availability, local regulations, customs requirements, and checkout confirmation.

3. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days exclude weekends and public holidays.

4. How long does delivery take and how much does shipping cost?

United States: 7–12 business days, USD $9.99, with free shipping on orders over USD $99.00. Europe: 8–15 business days, USD $12.99, with no free shipping. Australia: 10–18 business days, USD $18.99, with no free shipping. Rest of the World: 12–25 business days, USD $22.99, with no free shipping.

5. Which shipping carriers do you use?

Depending on your destination and shipping route, packages may be handled by USPS, UPS, FedEx, DHL, local postal services, regional carriers, or international logistics partners.

6. Will I receive tracking information?

Yes. Once your order ships, we will send a shipping confirmation email with tracking information if available. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.

7. Do I need to sign for delivery?

Most orders do not require a signature unless required by the carrier, destination country, local delivery rules, or the selected shipping method. Once tracking shows delivered to the checkout address, the order will generally be considered delivered.

8. What should I do if my package is delayed?

Please first check the tracking information and contact the carrier for updates. If you still need help, contact us at service@omtrivo.com with your order number and tracking number.

9. What should I do if my package arrives damaged, defective, missing, or wrong?

Please contact us within 48 hours of delivery at service@omtrivo.com. Include your order number, clear photos of the item, packaging photos, a photo of the shipping label, and a brief description of the issue.

10. Are customs duties or import taxes included?

For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These fees are determined by the destination country or region and are the responsibility of the recipient unless otherwise required by law.

11. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment options may vary depending on your location, device, browser, and checkout availability.

12. What currency will I be charged in?

All product prices, shipping fees, taxes, discounts, and order totals are charged in United States Dollars (USD). Your bank or payment provider may apply currency conversion rates or additional fees if your payment method uses another currency.

13. Is my payment information secure?

Yes. We do not store full credit card numbers, CVV codes, or complete payment credentials on our own servers. Payments are processed through trusted third-party providers such as Stripe-supported card and wallet payments, Klarna, and PayPal, using security measures such as HTTPS/SSL encryption, tokenization, authentication, fraud screening, and risk review.

14. What happens if my payment fails?

Payments may fail due to incorrect billing details, card issues, wallet account problems, PayPal account issues, Klarna verification, fraud review, or payment provider restrictions. If payment cannot be verified, the order may not be processed.

15. How long do I have to request a return?

You may request a return within 30 days after the package is delivered, based on the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law.

16. What condition must returned jerseys and sports apparel be in?

Returned items must be unused, unworn, unwashed, unaltered, and in resalable condition. Original tags, labels, packaging, accessories, and included parts must be returned together. Items with stains, odors, washing marks, damage, pet hair, deodorant marks, makeup marks, perfume, body odor, or signs of wear may be refused.

17. Who pays return shipping?

Return shipping is the customer’s responsibility when the return is due to personal reasons such as wrong size, wrong color, duplicate purchase, changing your mind, or no longer wanting the item. If the issue is caused by our verified error, defective item, wrong item, or shipping damage, we will review the evidence and provide an appropriate solution.

18. When will I receive my refund?

Approved refunds will be issued to the original payment method within 7 business days after the refund is approved. Your bank, card issuer, Stripe, PayPal, Klarna, Apple Pay, Google Pay, or other payment provider may require additional time to post the refund to your account.