Shipping Policy
1. Shipping Coverage
This Shipping Policy applies to orders placed through omtrivo.com. We are a U.S.-based online store offering jerseys, teamwear, and sports apparel. We currently provide shipping to the United States, Europe, Australia, and the Rest of the World. Shipping availability may vary depending on carrier service areas, local regulations, customs requirements, and destination restrictions shown at checkout.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days exclude weekends and public holidays. Processing time is separate from shipping transit time. During peak seasons, promotional periods, or high-volume order periods, processing may take slightly longer.
3. Shipping Regions, Delivery Time, Fees, and Free Shipping
The estimated shipping time, shipping fee, and free shipping rules are listed below. Delivery times are estimates only and may vary due to carrier delays, customs clearance, weather, holidays, incorrect addresses, or other circumstances beyond our control.
| Shipping Region | Estimated Delivery Time | Shipping Fee | Free Shipping |
|---|---|---|---|
| United States | 7–12 business days | USD $9.99 | Free shipping on orders over USD $99.00 |
| Europe | 8–15 business days | USD $12.99 | Not available |
| Australia | 10–18 business days | USD $18.99 | Not available |
| Rest of the World | 12–25 business days | USD $22.99 | Not available |
4. Logistics Carriers
We work with reliable logistics carriers and shipping partners to deliver orders. Depending on the destination and shipping route, packages may be handled by USPS, UPS, FedEx, DHL, local postal services, regional carriers, or international logistics partners. The final carrier may vary based on the shipping address, package type, and available service at the time of shipment.
5. Shipping Confirmation and Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking information if available. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier. If the tracking information does not update immediately, please allow additional time for the carrier system to refresh.
6. Delivery and Signature
Most orders do not require a signature upon delivery unless required by the carrier, destination country, local delivery rules, or the selected shipping method. Once tracking shows that a package has been delivered to the shipping address provided at checkout, the order will generally be considered delivered.
7. Address Accuracy and Failed Delivery
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed delivery, returned packages, or additional shipping fees caused by incorrect, incomplete, outdated, or undeliverable address information. If a package is returned due to address issues or failed delivery attempts, additional shipping fees may apply before reshipment.
8. Lost, Delayed, or Undelivered Packages
If your package is delayed or has not arrived within the estimated delivery window, please first check the tracking information and contact the carrier for delivery updates. If further assistance is needed, please contact us at service@omtrivo.com with your order number and tracking number. We will help review the shipment status, but carrier delays, customs delays, and local delivery issues may be outside our direct control.
9. Damaged Packages, Wrong Items, or Missing Items
Please inspect your package immediately upon delivery. If your order arrives damaged, defective, missing items, or contains the wrong item, please contact us within 48 hours of delivery at service@omtrivo.com. To help us review the issue, please provide your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the problem. Claims submitted after this period may be more difficult to verify.
10. Customs Duties, Import Taxes, and Contact Information
For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are determined by the destination country or region and are the responsibility of the recipient unless otherwise required by law. Customs clearance may also affect delivery time. For shipping questions, please contact us at service@omtrivo.com or +86 16785941800. Our business address is No. 1106, Building 23, Lian Tou Square, Jiaodian New District Office, Jiangxia District, Wuhan City, Hubei Province.