Terms of Service

1. Agreement to Terms

These Terms of Service apply to your access to and use of omtrivo.com. By visiting our website, placing an order, creating an account, or using any service provided through this website, you agree to be bound by these Terms of Service and all policies referenced herein.

2. Website and Business Scope

HU BEI SHENG ZE HUI XIN BAI HUO YOU XIAN GONG SI operates an online store offering jerseys, teamwear, sports apparel, and related clothing products. Our products are intended for personal, casual, fanwear, and sports-inspired lifestyle use unless otherwise stated on the product page.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your place of residence or that you are using this website with the consent of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing an order.

4. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, and prices accurately. However, slight differences may occur due to screen settings, photography, product batches, or manual measurements. Product availability may change without prior notice.

5. Orders and Acceptance

After you place an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of the order. We reserve the right to review, refuse, cancel, or limit any order due to product availability, payment issues, suspected fraud, pricing errors, address problems, or other reasonable business reasons.

6. Pricing and Currency

All prices, shipping fees, taxes, discounts, and order totals are displayed and charged in United States Dollars (USD), unless otherwise stated at checkout. If your payment method uses another currency, your payment provider may apply exchange rates or additional fees.

7. Payment Terms

We accept payment methods shown at checkout, including major cards, digital wallets, Klarna, and PayPal where available. Payment processing, transaction security, failed payments, disputes, and refunds are further explained in our Payment Policy.

8. Payment Security and Fraud Review

We use trusted third-party payment providers to process payments securely. We do not store full credit card numbers, CVV codes, or complete payment credentials on our own servers. Orders may be reviewed, held, or cancelled if payment verification fails or fraud risk is detected.

9. Shipping and Delivery

We provide shipping to the United States, Europe, Australia, and the Rest of the World, subject to carrier availability, destination restrictions, customs requirements, and checkout confirmation. Shipping coverage, processing time, delivery estimates, carriers, fees, tracking, customs, and damaged package procedures are described in our Shipping Policy.

10. Address Accuracy and Delivery Responsibility

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed delivery, returned packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable address information.

11. Returns and Refunds

Return eligibility, return request periods, apparel return conditions, return shipping responsibility, damaged item claims, inspection procedures, and refund timing are governed by our Return & Refund Policy. Approved refunds are issued to the original payment method within 7 business days after approval.

12. Apparel Return Conditions

Because we sell jerseys and sports apparel, returned items must be unused, unworn, unwashed, unaltered, and in resalable condition with original tags, labels, packaging, accessories, and included parts. Items showing stains, odors, washing marks, damage, pet hair, deodorant marks, makeup marks, or signs of wear may be refused.

13. Custom and Non-Returnable Products

Custom-made products, personalized jerseys, name-customized items, number-customized items, final sale items, clearance items, gift cards, and promotional items are not eligible for return or exchange unless there is a verified quality issue, wrong item, or shipping damage.

14. Privacy and Personal Information

Your use of our website and submission of personal information are governed by our Privacy Policy. The Privacy Policy explains how we collect, use, share, retain, and protect information, including order information, shipping information, payment-related records, and data used for fraud prevention or payment dispute review.

15. Account and Customer Communications

If you create an account or contact us, you are responsible for keeping your login details secure and for ensuring that your contact information is accurate. We may contact you by email regarding orders, payment issues, shipping updates, returns, refunds, customer service matters, and policy-related notices.

16. Intellectual Property

All website content, including text, layout, graphics, images, product presentation, logos, designs, and other materials, is owned by or licensed to HU BEI SHENG ZE HUI XIN BAI HUO YOU XIAN GONG SI unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without prior written permission.

17. Prohibited Uses

You agree not to use this website for unlawful purposes, fraudulent activity, payment abuse, chargeback abuse, intellectual property infringement, malware distribution, unauthorized access, data scraping, interference with website security, or any activity that may harm our website, customers, payment providers, or business operations.

18. Limitation of Liability

To the maximum extent permitted by law, HU BEI SHENG ZE HUI XIN BAI HUO YOU XIAN GONG SI shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, order delays, carrier delays, customs delays, product misuse, payment provider actions, or third-party service issues. Our total liability shall not exceed the amount paid for the relevant order, unless otherwise required by law.

19. Governing Law and Court Jurisdiction

These Terms of Service and any dispute arising from or related to your use of this website, your order, payment, shipping, return, refund, or related services shall be governed by the laws of the United States and the State of California, without regard to conflict of law principles. Any dispute shall be resolved by the state or federal courts located in California, and you agree to submit to the jurisdiction of those courts, unless mandatory consumer protection laws require otherwise.

20. Contact Information

If you have questions about these Terms of Service, your order, payment, shipping, return, refund, or privacy rights, please contact us at service@omtrivo.com or +86 16785941800. Our business address is No. 1106, Building 23, Lian Tou Square, Jiaodian New District Office, Jiangxia District, Wuhan City, Hubei Province.