Privacy Policy

1. Policy Scope

This Privacy Policy applies to personal information collected through omtrivo.com. We are a U.S.-based online store offering jerseys, teamwear, and sports apparel, with shipping services available to the United States, Europe, Australia, and the Rest of the World. By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide when placing an order, creating an account, contacting customer support, subscribing to updates, or using our website. This may include your name, email address, phone number, billing address, shipping address, order details, communication records, and other information needed to process and fulfill your order.

3. Order and Shipping Information

To process and deliver your purchase, we collect order-related information such as purchased products, size, color, quantity, order value, shipping region, shipping method, tracking number, delivery status, and customer service records. This information helps us fulfill orders, confirm delivery, handle returns, review damaged package claims, and respond to payment disputes when necessary.

4. Payment Information

Payments on our website may be processed through third-party payment providers, including Stripe and PayPal. We do not store full credit card numbers, CVV codes, or complete payment credentials on our own servers. Payment information is processed securely by the applicable payment provider according to its own security standards and privacy practices.

5. Payment Security

We use secure checkout procedures and trusted payment processors to help protect payment transactions. Payment security measures may include encrypted checkout pages, HTTPS/SSL transmission, payment tokenization, fraud screening, transaction authentication, payment status verification, and risk review tools provided by Stripe, PayPal, or other payment-related service providers.

6. Information Received from Payment Providers

When you make a payment, we may receive limited payment-related information from Stripe, PayPal, or another payment provider, such as payment status, transaction ID, payment method type, billing confirmation, risk review result, fraud alert information, and refund status. This information is used to confirm orders, prevent fraud, process refunds, and respond to payment inquiries or disputes.

7. Device and Technical Information

When you visit our website, we may collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, session activity, and website performance data. This information helps us improve website functionality, detect security issues, prevent fraud, and understand how visitors use our website.

8. Cookies and Similar Technologies

We may use cookies, pixels, log files, and similar technologies to support website functions, remember preferences, manage shopping cart activity, analyze website traffic, improve user experience, and support fraud prevention. You may adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

9. How We Use Personal Information

We use personal information to process orders, confirm payments, arrange shipping, send tracking updates, provide customer support, handle returns and refunds, review damaged or missing item claims, prevent fraud, improve our website, comply with legal obligations, and maintain accurate business records.

10. Legal Bases for Processing

Where applicable under GDPR or similar privacy laws, we may process your personal information based on contract performance, legitimate business interests, legal obligations, fraud prevention, consent, or the need to protect our rights and customers. For example, order and shipping information is processed to complete your purchase, while security and fraud review information may be processed to protect transactions.

11. Sharing with Service Providers

We may share necessary information with trusted service providers who help us operate our business. These may include payment processors such as Stripe and PayPal, shipping carriers, logistics partners, fraud prevention providers, hosting providers, analytics providers, email service providers, customer support tools, tax or compliance service providers, and technical maintenance providers.

12. Shipping and Logistics Sharing

Because we provide worldwide shipping, we may share shipping-related information with carriers and logistics partners, including USPS, UPS, FedEx, DHL, local postal services, regional carriers, or international shipping partners. Shared information may include recipient name, shipping address, phone number, email address, package details, customs-related information, and tracking information.

13. Stripe Dispute and Chargeback Records

To support transparent payment handling and Stripe dispute review, we may retain and provide relevant order records when responding to a payment dispute or chargeback. These records may include payment confirmation, order confirmation, customer communications, shipping address, tracking number, carrier status, delivery confirmation, return request records, refund records, damaged package evidence, policy acceptance information, and fraud prevention notes.

14. Fraud Prevention and Risk Review

We may use personal information to detect, prevent, and investigate fraud, unauthorized transactions, suspicious order activity, payment abuse, chargeback abuse, account misuse, and security incidents. This may include reviewing order patterns, payment status, IP information, billing and shipping details, carrier records, and communication history.

15. Data Security Measures

We take reasonable technical and organizational measures to protect personal information. These measures may include HTTPS/SSL encryption, secure payment gateways, limited access permissions, password-protected systems, data minimization, order review procedures, malware monitoring, secure hosting environments, internal access controls, and restricting access to customer data only to personnel or service providers who need it for business purposes.

16. Payment Data Protection

Full card numbers, CVV codes, and complete payment credentials are not stored by us on our website servers. Payment data is handled by Stripe, PayPal, or another secure payment provider. We only receive limited transaction information needed to confirm payment, process refunds, investigate fraud, respond to customer inquiries, and maintain transaction records.

17. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer service, process returns and refunds, maintain tax and accounting records, comply with legal obligations, prevent fraud, resolve disputes, and respond to payment provider inquiries or Stripe chargebacks. Retention periods may vary depending on the type of information and legal or business needs.

18. International Data Transfers

Because we operate as a U.S.-based online store and provide worldwide shipping, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Where required by applicable law, we take reasonable steps to protect personal information during international transfers.

19. GDPR Privacy Rights

If GDPR applies to you, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. To exercise these rights, please contact us at service@omtrivo.com. We may need to verify your identity before completing your request.

20. U.S. State Privacy Rights

Depending on your location, you may have rights under applicable U.S. state privacy laws, such as the right to request access, correction, deletion, or information about how your personal information is used. We do not sell personal information for money. If you wish to submit a privacy request, please contact us at service@omtrivo.com.

21. Marketing Communications

If you subscribe to marketing emails, we may use your email address to send promotional updates, product news, or special offers. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at service@omtrivo.com. Transactional emails, such as order confirmations, shipping notices, payment updates, and customer service messages, may still be sent when necessary.

22. Contact Information

If you have questions about this Privacy Policy, your personal information, payment privacy, security practices, or privacy rights, please contact us at service@omtrivo.com or +86 16785941800. Our business address is No. 1106, Building 23, Lian Tou Square, Jiaodian New District Office, Jiangxia District, Wuhan City, Hubei Province.